AI live chat software

Live chat, rebuilt for the AI era.

Q: How fast can I get Pengo running?

Copy one script tag, paste it before , and the chat bubble appears on your site. Most teams finish setup in a few minutes, and there are guides for WordPress, Shopify, Webflow, Next.js and Google Tag Manager. No developer required for the default install.

Pengo learns your business, answers customers in seconds, sorts out orders and refunds, and calls your team in when it matters.

Start free See pricing

Free forever planLive in 5 minutesGDPR-ready

Hey there! 👋

Usually replies in a few minutes

Pengo Hi! How can we help you today?

Let's chat

H Hannah Kettlewell support · Usually replies in a few minutes

Hi! How can we help you today?

Today

Hi, my boots arrived today but they’re too small. Can I exchange them for a size 10?

10:42 AMSeen

AI answer

Sorry they don’t fit! Exchanges are free within 60 days, as long as the boots haven’t been worn outside. What’s your order number?

Sources

Returns and exchanges

KW-21034

10:42 AMSeen

Thanks, Ruth. I can see the Trailhead Boot in size 9 on that order, and we have size 10 in stock.

I’ve requested an exchange to size 10. Someone from our team will confirm it in a moment.

Approved

Your exchange is confirmed. We’ve emailed you a free returns label, and your size 10 will ship today.

Return started

Item: Trailhead Boot, size 9 → 10
Label: Sent to your email

Thanks! Do you do discounts on group orders? A few friends want the same boots.

10:42 AMSeen

Happy to help with that. I’ll bring in someone from our team who handles group orders.

Connecting you to the team…

Hannah joined the conversation

Hannah

Hi Ruth, it’s Hannah. Yes, we do group discounts. How many pairs do you need, and in which sizes?

Write a message...

Also on WhatsApp, Instagram, Messenger, Slack, email and SMS, all in one inbox.

< 5KB

Widget facade

Measured at every build

Layout shift

Fixed-position bubble

3,000

AI credits a month on Team

≈ 750 AI-handled chats

24/7

Answers, with sources

Hands off when unsure

01 How it works

One conversation, from first click to five stars

The chat at the top of this page, as your team sees it in Pengo.

All open 17

Search conversations

Visitor from Leeds now

Browsing /pricing · 3rd visit

Live

Daniel Hirsch 9m

Re: VAT number on our October invoice

Reply · 40m HK Hannah

Yuki Tanabe 14m

How do I add a second website?

Intelligence

Marek Novák 26m

Thanks, the bank feed is syncing again

Resolved

All open 18

Search conversations

Visitor from Leeds now

Hi! Can Pengo answer questions from our help center? 1

New

Daniel Hirsch 9m

Re: VAT number on our October invoice

Reply · 40m HK Hannah

Yuki Tanabe 14m

How do I add a second website?

Intelligence

Marek Novák 26m

Thanks, the bank feed is syncing again

Resolved

All open 18

Search conversations

Visitor from Leeds 1m

It hands the chat to your team with a short summary, so nobody has to start from scratch.

Intelligence

Daniel Hirsch 9m

Re: VAT number on our October invoice

Reply · 40m HK Hannah

Yuki Tanabe 14m

How do I add a second website?

Intelligence

Marek Novák 26m

Thanks, the bank feed is syncing again

Resolved

Visitor from Leeds

Leeds, UK · on /pricing

Open Resolve

Browsing /pricing · 3rd visit

Visitor from Leeds

Hi! Can Pengo answer questions from our help center?

10:42 AM

Intelligence

Yes. Connect your help center or website and Pengo Intelligence answers your visitors instantly, with a link to the source.

Sources

Getting started with Pengo Intelligence

Visitor from Leeds

And if it doesn’t know the answer?

10:43 AM

Intelligence

It hands the chat to your team with a short summary, so nobody has to start from scratch.

Reply Note Intelligence is handling this

Reply to this visitor · / for saved replies

Send

All open 18

Search conversations

Visitor from Leeds now

Hi, Sara here! Happy to walk you through the plans. How big is your team?

Reply · 2m SM Sara

Daniel Hirsch 9m

Re: VAT number on our October invoice

Reply · 40m HK Hannah

Yuki Tanabe 14m

How do I add a second website?

Intelligence

Marek Novák 26m

Thanks, the bank feed is syncing again

Resolved

Visitor from Leeds

Leeds, UK · on /pricing

Open Sara Resolve

Browsing /pricing · 3rd visit

Visitor from Leeds

Hi! Can Pengo answer questions from our help center?

10:42 AM

Intelligence

Yes. Connect your help center or website and Pengo Intelligence answers your visitors instantly, with a link to the source.

Sources

Getting started with Pengo Intelligence

Visitor from Leeds

And if it doesn’t know the answer?

10:43 AM

Intelligence

It hands the chat to your team with a short summary, so nobody has to start from scratch.

Visitor from Leeds

Great. Can I talk to someone about pricing?

10:44 AM

Intelligence handed off to Sara10:44

Internal noteIntelligence

Asked whether the AI can answer from their help center and what happens when it can’t. Now wants to talk pricing.

10:44 AM · Only visible to your team

Sara Malik

Hi, Sara here! Happy to walk you through the plans. How big is your team?

10:45 AM

Reply Note

Reply to this visitor · / for saved replies

Send

All open 18

Search conversations

Visitor from Leeds 2m

perfect, signing up now 🙌

Resolved SM Sara

Daniel Hirsch 9m

Re: VAT number on our October invoice

Reply · 40m HK Hannah

Yuki Tanabe 14m

How do I add a second website?

Intelligence

Marek Novák 26m

Thanks, the bank feed is syncing again

Resolved

Visitor from Leeds

Leeds, UK · on /pricing

Resolved Sara Reopen

Browsing /pricing · 3rd visit

Visitor from Leeds

Hi! Can Pengo answer questions from our help center?

10:42 AM

Intelligence

Yes. Connect your help center or website and Pengo Intelligence answers your visitors instantly, with a link to the source.

Sources

Getting started with Pengo Intelligence

Visitor from Leeds

And if it doesn’t know the answer?

10:43 AM

Intelligence

It hands the chat to your team with a short summary, so nobody has to start from scratch.

Visitor from Leeds

Great. Can I talk to someone about pricing?

10:44 AM

Intelligence handed off to Sara10:44

Internal noteIntelligence

Asked whether the AI can answer from their help center and what happens when it can’t. Now wants to talk pricing.

10:44 AM · Only visible to your team

Sara Malik

Hi, Sara here! Happy to walk you through the plans. How big is your team?

10:45 AM

Visitor from Leeds

we’re 5, all on support

10:46 AM

Sara Malik

Then Team is the one: $79 a month covers all five of you, with 3,000 AI credits included. You can try it free for 14 days, and you won't be charged until the trial ends.

10:47 AM

Visitor from Leeds

perfect, signing up now 🙌

10:48 AM

Resolved by Sara10:51

Rated 5 / 5 · “super helpful, thanks!”

01

A visitor lands

Your site loads a 4.7 KB launcher with zero layout shift. Your team sees the visitor arrive live: where they’re from, which page, which visit.
02

They ask a question

The chat opens instantly with your greeting. Their message lands in the shared inbox the moment they press send.
03

Pengo Intelligence answers

Replies come from your own help articles, with the source attached. Your team can watch every answer, but doesn’t have to.
04

Your team takes over

When a question needs a person, the AI hands the chat over with a summary, so your teammate picks up mid-conversation, not from zero.
05

Resolved, rated, measured

The customer rates the chat. Each AI answer used 1 AI credit from your plan’s monthly allowance, and replies from your team are always free.

02 The platform

One product for every customer conversation

AI, a shared inbox, live visitors, a help center and analytics, designed as one product instead of five bolted-together tools.

An AI agent that knows your business, and knows when to stop

Pengo Intelligence learns from your website, docs, PDFs, Q&A and past chats. It answers with source links, and hands off to a human the moment its confidence drops.

Cited answers from your own content
Confidence-scored handoff with a summary for the agent
Pengo Actions: look up and cancel orders, skip payments, open tickets, book meetings

Explore ai agent

Hey there! 👋

Usually replies in a few minutes

Pengo Hi! How can we help you today?

Let's chat

Pengo AI assistant · replies instantly

Hi! How can we help you today?

Today

Do you integrate with Shopify?

10:42 AMSeen

AI answer

Yes. Connect your store in a couple of clicks and Pengo can look up orders, shipping status and products right inside the chat.

Sources

Shopify integration

Nice, that’s exactly what we need

10:43 AMSeen

Great! You can connect it from Settings → Integrations. Want a link to the setup guide?

Write a message...

03 Built for support teams

The details that make support feel effortless

Everything your team touches a hundred times a day, fast and exactly where you expect it.

See all features

Smart routing and assignment

Round robin, least busy, or a specific person with fallback. Queues reroute themselves when nobody picks up.

Learn more

SLA policies

Due-in timers per priority, breach alerts and a live ops board.

Learn more

Collision detection

See who is typing in a thread so two agents never answer the same customer.

Macros and saved replies

One slash command fills the reply, tags, assigns and resolves.

Meeting booking

Book demos inside the chat with Cal.com, Calendly or Google Calendar.

Rich interactive messages

Buttons, cards, carousels, forms and product cards, with plain-text fallbacks on every channel.

Learn more

CSAT ratings

Collect ratings in the widget or by email after every resolved chat.

Learn more

8 languages + AI translation

The widget speaks English, Spanish, French, German, Portuguese, Japanese, Chinese and Arabic. AI translation covers the rest.

iOS and Android apps

Reply, assign and resolve on the go, with push notifications that deep-link to the chat.

Learn more

04 Pengo Intelligence

Meet Pengo Intelligence. Your always-on teammate.

One AI that answers customers, assists agents and gets smarter from every resolved conversation, priced at cents, not dollars per resolution.

Explore Pengo Intelligence How AI credits work

3,000
AI credits a month on Team: 6
kinds of training source: 1
AI credit per AI reply

AI agent

Resolves common questions end to end, around the clock, with sources your customers can click.

Agent copilot

Suggested replies with citations, rewrites, translation and catch-up summaries inside the composer.

Self-learning knowledge

Crawl your site, upload docs, add Q&A or YouTube. Well-rated chats become new knowledge automatically.

Knowledge gaps

See the questions AI could not answer and the topics customers ask about most.

Pengo Actions

Looks up and cancels orders, skips payments, opens tickets and books meetings in Shopify, Stripe, HubSpot and your calendar. You decide what needs a yes.

Learn more

Your own AI key

On Enterprise, run Pengo Intelligence on your own OpenAI, Anthropic or Google key, encrypted with AES-256-GCM.

Human replies and live chat are never metered. AI that is unsure always hands off.

05 Pengo Actions

AI that doesn’t just answer. It gets it done.

Pengo refunds, cancels, edits orders, opens tickets and books meetings in the conversation. You decide what it does on its own and what waits for your yes.

Explore Pengo Actions

Connect your tools Connect Shopify, WooCommerce, Stripe, HubSpot and your calendar in Settings › Integrations, or your own backend with a signed connector. Pengo Actions appear for each one.
Choose how Pengo acts Set each action to Auto, Ask first or Off, add guardrails like “auto up to $50, ask above”, and pick who approves.
Pengo acts in the conversation Pengo acts as it chats, or asks first. While your team chats, the Actions button ranks the next best actions for one-click runs.

Shopify WooCommerce Stripe HubSpot Booking

Annika Sørensen

Aarhus, DK · kettlewelloutdoor.com

Pending Resolve

Annika Sørensen

hi, I ordered the wrong boot size this morning, can you cancel KW-21034?

09:42

Intelligence

I found KW-21034: Trailhead Boot, not shipped yet. I’ve asked the team to cancel it with a full refund, and I’ll confirm here as soon as it’s done.

Cancel an order · waiting for approval09:42

06 Omnichannel

Every channel. One inbox. One history.

Customers reach you wherever they are. Your team answers from one place, with the whole conversation history next to every reply.

Website chat Every plan
Email Every plan
Slack Two-way threads
WhatsApp Cloud API

Messenger Facebook pages
Instagram Direct messages
SMS Via Twilio
Mobile apps iOS & Android

Website chat and email on every plan · Slack from Starter · WhatsApp, Messenger, Instagram and SMS on Business · All channels →

07 Solutions

Built for the way your business talks to customers

Turn product questions into orders

Answer shipping, sizing and returns instantly, look up Shopify orders without leaving the chat, and nudge hesitant shoppers before they leave.

AI answers order FAQs 24/7
Shopify order lookup in the sidebar
Proactive offers on high-intent pages
Revenue attributed to chat

Pengo for ecommerce

Hey there! 👋

Usually replies in a few minutes

Pengo Hi! Questions about an order or which size to pick? Ask away.

Let's chat

Kettlewell Outdoor AI assistant · replies instantly

Hi! Questions about an order or which size to pick? Ask away.

Today

hi, has my order left yet? it’s KW-21004

9:12 AMSeen

AI answer

It has! It left Leeds this morning with Royal Mail Tracked 48, so it should be with you on Thursday.

Sources

Order KW-21004 · Shopify

perfect, thank you

9:13 AMSeen

Write a message...

08 Multiple websites

Every website you run. One dashboard.

Run a few stores, a family of brands or a roster of client sites? Add each one to Pengo in a minute and answer all of them from the same place.

A widget for each site

Its own look, greeting, language and hours.
AI that knows each site

Separate Pengo Intelligence knowledge per website.
One inbox for all of them

Every conversation tagged with its website.
The right people on each site

Give teammates all websites or just theirs.

See how multiple websites work

09 Install

Live in 5 minutes. Light as a feather.

One snippet on any stack. A widget so small your page speed score won’t notice it’s there.

Open the HTML template or layout shared by every page of your site. Paste the snippet just before the closing </body> tag. Deploy, then open your site to confirm the chat bubble appears.

<!-- Pengo -->
<script>
  (function () {
    window.pengo = window.pengo || function () { (window.pengo.q = window.pengo.q || []).push(arguments); };
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    var s = document.createElement('script');
    s.async = true;
    s.src = 'https://app.pengo.chat/embed.js?v=2';
    document.head.appendChild(s);
  })();
</script>

Download the Pengo plugin and upload it in Plugins → Add New → Upload Plugin, then activate it. Open Settings → Pengo and click Connect with Pengo, or paste your website ID. Prefer no plugin? Paste the snippet into your theme's footer, or a Header & Footer scripts plugin's Footer box.

<!-- Pengo -->
<script>
  (function () {
    window.pengo = window.pengo || function () { (window.pengo.q = window.pengo.q || []).push(arguments); };
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    var s = document.createElement('script');
    s.async = true;
    s.src = 'https://app.pengo.chat/embed.js?v=2';
    document.head.appendChild(s);
  })();
</script>

In Shopify admin, go to Online Store → Themes, then ⋯ → Edit code on your live theme. Open layout/theme.liquid. Paste the snippet just before </body> and click Save.

<!-- Pengo -->
<script>
  (function () {
    window.pengo = window.pengo || function () { (window.pengo.q = window.pengo.q || []).push(arguments); };
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    var s = document.createElement('script');
    s.async = true;
    s.src = 'https://app.pengo.chat/embed.js?v=2';
    document.head.appendChild(s);
  })();
</script>

In Webflow, open Site settings → Custom code. Paste the snippet into Footer code and save. Publish the site. Custom code only runs on the published site, not in the Designer.

<!-- Pengo -->
<script>
  (function () {
    window.pengo = window.pengo || function () { (window.pengo.q = window.pengo.q || []).push(arguments); };
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    var s = document.createElement('script');
    s.async = true;
    s.src = 'https://app.pengo.chat/embed.js?v=2';
    document.head.appendChild(s);
  })();
</script>

Open your root layout (app/layout.tsx, or pages/_app.tsx on the Pages Router). Import Script from next/script and add the snippet inside <body>. Deploy. The widget loads after the page is interactive, so it never slows your first paint.

import Script from "next/script";

// app/layout.tsx, inside <body>:
<Script id="pengo" strategy="afterInteractive">
  {`
    window.pengo = window.pengo || function () { (window.pengo.q = window.pengo.q || []).push(arguments); };
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    var s = document.createElement('script');
    s.async = true;
    s.src = 'https://app.pengo.chat/embed.js?v=2';
    document.head.appendChild(s);
  `}
</Script>

In your Wix dashboard, go to Settings → Custom code (under Advanced) and click Add Custom Code. Paste the snippet, choose All pages and Load code once, and place it in Body - end. Click Apply, then publish your site.

<!-- Pengo -->
<script>
  (function () {
    window.pengo = window.pengo || function () { (window.pengo.q = window.pengo.q || []).push(arguments); };
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    var s = document.createElement('script');
    s.async = true;
    s.src = 'https://app.pengo.chat/embed.js?v=2';
    document.head.appendChild(s);
  })();
</script>

Go to Settings → Advanced → Code injection. Paste the snippet into the Footer box and save.

<!-- Pengo -->
<script>
  (function () {
    window.pengo = window.pengo || function () { (window.pengo.q = window.pengo.q || []).push(arguments); };
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    var s = document.createElement('script');
    s.async = true;
    s.src = 'https://app.pengo.chat/embed.js?v=2';
    document.head.appendChild(s);
  })();
</script>

In Tag Manager, create a new tag of type Custom HTML (or import the Pengo template). Paste the snippet, set the trigger to All Pages, and save. Submit and publish the container. Preview mode alone doesn't reach visitors.

<!-- Pengo -->
<script>
  (function () {
    window.pengo = window.pengo || function () { (window.pengo.q = window.pengo.q || []).push(arguments); };
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    var s = document.createElement('script');
    s.async = true;
    s.src = 'https://app.pengo.chat/embed.js?v=2';
    document.head.appendChild(s);
  })();
</script>

Widget weight

4.7 KB

gzipped facade. The full chat loads only when someone wants to talk.

Zero layout shift
No impact on your Core Web Vitals
Accessible, keyboard friendly, 8 languages

See how it stays light

Works with your stack

HubSpotCal.comCalendlyGoogle CalendarOpenAIAnthropic

All integrations and the API

10 Security & enterprise

Enterprise-grade by default. Not as an upsell.

Security controls are part of the product on every plan. Enterprise adds SSO, audit logs, white-label, custom terms and a named contact.

Talk to sales Security overview

Tenant isolation

Row-level security policies on every table, enforced in the database itself.

Encrypted secrets

Integration credentials and customer AI keys sealed with AES-256-GCM.

Private realtime

Signed, short-lived visitor tokens on private channels. No public broadcast.

2FA, SSO and SAML

Two-factor sign-in for every agent, plus single sign-on for your identity provider on Enterprise.

Audit logs

On Enterprise, a record of every admin action, ready for your security review.

GDPR tooling

Export or erase a visitor’s data on request, with retention you control.

GDPR ready Export & erasure
AES-256-GCM Secrets at rest
SSO / SAML + 2FA
Audit logs Every admin action
Row-level security Tenant isolation
TLS 1.2+ Encrypted in transit

Enterprise plan

Unlimited websites, SSO/SAML, audit logs, white-label and client accounts.

Procurement-ready

Security questionnaire answers, data processing terms and a named contact.

Your AI, your keys

On Enterprise, run Pengo Intelligence on your own OpenAI, Anthropic or Google account.

11 Pricing

Simple plans. Your whole team included.

Seats, websites and monthly AI credits for one flat price. Start free forever, and never pay per resolution.

Yearly 2 months free Monthly

Compare every plan

Free

Live chat and a shared inbox for one website, free for good.

$0$0forever

No card needed

Start free

seats: 1 seat included Just you
websites: 1 website
credits: No AI agent Starts on Starter
conversations: 50 conversations a month

Starter

An AI agent that answers from your content, for a small team.

$24$29/ mo

Billed yearly · $290/yrBilled monthly

Start with Starter

seats: 2 seats included +$19 each, up to 3
websites: 1 website
credits: 700 AI credits a month ≈ 175 AI-handled chats
conversations: Unlimited conversations

Team

Recommended

AI that resolves, Actions in your tools and leads, for a growing team.

$66$79/ mo

Billed yearly · $790/yrBilled monthly

Start 14-day free trial

14 days with 50 AI credits · Cancel anytime

seats: 5 seats included +$19 per extra seat
websites: 3 websites +$10 per extra website
credits: 3,000 AI credits a month ≈ 750 AI-handled chats
conversations: Unlimited conversations

Business

Every channel, Advanced AI and automation for high-volume support.

$166$199/ mo

Billed yearly · $1,990/yrBilled monthly

Start with Business

seats: 15 seats included +$19 per extra seat
websites: 10 websites +$10 per extra website
credits: 8,000 AI credits a month ≈ 2,000 AI-handled chats
conversations: Unlimited conversations

12 How Pengo compares

Built to win on what matters

Lighter widget, flat pricing and AI included. Hover a row to see where each number comes from.

Feature Pengo Typical incumbents

Widget footprint < 5KB gzipped facade ↗ Often 50KB+ on first load

Source: /performance/

Layout shift Zero (fixed position) ↗ Varies by vendor

Source: /performance/

Pricing model Free plan, then flat plans with seats included (5 on Team) ↗ Often per seat with no free plan

Source: /pricing/

AI billing AI credits included in every paid plan, at one fixed, published rate ↗ Often per outcome or per conversation, plus per seat

Source: /pricing/

Human chat Never metered ↗ Sometimes capped by plan

Source: /pricing/

Remove branding Team and up ↗ Often mid-tier or higher

Source: /pricing/

Pengo vs Intercom → · Pengo vs Zendesk → · Pengo vs Drift → · Pengo vs LiveChat → · Pengo vs Crisp → · Pengo vs Tidio → · Pengo vs Smartsupp → · Pengo vs HelpCrunch → · Pengo vs Olark →

Switch in an afternoon

Built-in importers bring your contacts and conversation history over. Every tool has a step-by-step guide, and your old widget stays live until Pengo is ready.

13 Questions

Answers

Copy one script tag, paste it before </body>, and the chat bubble appears on your site. Most teams finish setup in a few minutes, and there are guides for WordPress, Shopify, Webflow, Next.js and Google Tag Manager. No developer required for the default install.

How fast can I get Pengo running?

Is there a free plan?

Yes. Free covers one person and one website with 50 conversations a month, forever. Team adds a 14-day trial with every Team feature and the AI agent included.

Can I use Pengo on more than one website?

Yes. One Pengo workspace runs all your websites, with 3 included on Team and 10 on Business, and more at $10 a month each. Every site gets its own widget, AI knowledge and settings, and every conversation lands in one shared inbox, tagged with its website.

How is Pengo different from Intercom, LiveChat or Crisp?

A real free plan, then flat plans with seats, websites and AI credits included, and no per-resolution fees. Our widget is a facade under 5KB gzipped that lazy-loads on visitor intent. You get AI, a shared inbox, live visitors, a help center and mobile apps in one product.

What can Pengo Intelligence learn from?

Your website (by URL or sitemap), uploaded files (PDF, DOCX, TXT, Markdown), plain text, Q&A pairs and YouTube videos. Sources refresh on a schedule, and well-rated resolved chats can be turned into new knowledge automatically.

What happens when the AI does not know the answer?

It hands off. When confidence drops, or the customer asks for a person, the conversation goes to your team with a summary, and the AI stops replying. Knowledge-gap reports then show you what to add.

What channels does Pengo support?

Website chat and email on every plan. Starter adds Slack and Shopify order lookups. Team adds webhooks for Zapier, Make and n8n. Business adds WhatsApp, SMS, Messenger and Instagram DMs. All channels route into the same team inbox.

How does AI billing work?

Starter, Team and Business include the AI agent with 700, 3,000 and 8,000 AI credits a month. An AI reply uses 1 AI credit, so a typical AI-handled chat uses about 4. Need more? Add 2,000 AI credits for $40 a month. Human replies and live chat are always free.

Can I move from my current live chat tool?

Yes. Pengo has built-in importers for Intercom, Crisp, Tidio and Tawk.to that bring over contacts and conversation history, and a generic CSV option for everything else. Each competitor has a step-by-step switch guide.

Do you have mobile apps?

Yes. Agents can reply, assign and resolve from iOS and Android apps with push notifications, so nothing slips while you are away from your desk.

Is Pengo secure?

Data is encrypted in transit, integration secrets and AI keys are encrypted at rest with AES-256-GCM, and row-level security enforces tenant isolation in the database. 2FA and GDPR export and erasure are on every plan, and Enterprise adds SSO/SAML and audit logs. Our security page lists every control.

Give every customer an answer in seconds

Install in five minutes. Your AI agent is answering before your coffee cools.

Start free Talk to sales

Free plan forever · 14-day Team trial · Cancel anytime

Start free

Live chat, rebuilt for the AI era.

One conversation, from first click to five stars

A visitor lands

They ask a question

Pengo Intelligence answers

Your team takes over

Resolved, rated, measured

One product for every customer conversation

An AI agent that knows your business, and knows when to stop

One inbox for every conversation, built for teams

Every agent, at their best, on every reply

See who is on your site, and start the right conversation

A help center your customers and your AI both read

Know exactly how support is performing

The details that make support feel effortless

Smart routing and assignment

SLA policies

Collision detection

Macros and saved replies

Meeting booking

Rich interactive messages

CSAT ratings

8 languages + AI translation

iOS and Android apps

Meet Pengo Intelligence. Your always-on teammate.

AI agent

Agent copilot

Self-learning knowledge

Knowledge gaps

Pengo Actions

Your own AI key

AI that doesn’t just answer. It gets it done.

Every channel. One inbox. One history.

Built for the way your business talks to customers

Turn product questions into orders

Support, onboarding and sales in one place

Run live chat for every client from one account

Scale support without scaling headcount

Every website you run. One dashboard.

A widget for each site

AI that knows each site

One inbox for all of them

The right people on each site

Live in 5 minutes. Light as a feather.

Enterprise-grade by default. Not as an upsell.

Tenant isolation

Encrypted secrets

Private realtime

2FA, SSO and SAML

Audit logs

GDPR tooling

Simple plans. Your whole team included.

Built to win on what matters

Switch in an afternoon

Answers

Give every customer an answer in seconds